Order Cancellation Policy

Last Updated: November 2, 2026

At Xmaxline Trade, operated by Freshyes LLC, we understand that customers may sometimes need to cancel an order.

Our cancellation policy explains how to submit a request and what happens after a cancellation is approved.

1. Cancellation Before Shipment

Customers may request cancellation before an order has shipped.

To request cancellation, contact us as soon as possible at:

Email: support@xmaxline.com

Phone: +1 231 333 8769

Please provide your order number, full name, and email address used during checkout.

We will review the order status and confirm whether cancellation can be completed.

Submitting a request does not automatically cancel an order.

2. Orders Already Shipped

If an order has already been dispatched, cancellation may no longer be possible.

Once the product has been delivered, eligible return or refund requests will be handled under our Returns & Refunds Policy.

Any statutory right to cancel due to a shipping delay or other legally protected circumstance remains unaffected.

3. How to Request Cancellation

To request cancellation:

  1. Email support@xmaxline.com with the subject "Order Cancellation Request."

  2. Provide your order number and contact details.

  3. State that you wish to cancel your order.

  4. Our support team will review the status of the purchase.

  5. We will notify you whether the cancellation has been confirmed or explain any available alternatives.

4. Refunds for Canceled Orders

When a prepaid order is successfully canceled, we will promptly initiate a refund of the amount paid for the canceled items.

Refunds will normally be issued through the original payment method.

The time required for refunded funds to appear in your account depends on your financial institution or payment provider.

5. Cancellation by Xmaxline Trade

We may need to cancel an order if:

  • The product is unavailable.

  • Payment authorization cannot be completed.

  • The order presents a legitimate fraud or security concern.

  • A shipping restriction prevents fulfillment.

  • The order cannot be completed in compliance with applicable law.

If we cancel an order after collecting payment and cannot fulfill the purchase, we will notify the customer and issue a prompt refund for the unfulfilled merchandise.

6. Shipping Delays and Customer Cancellation Rights

If we cannot meet an applicable shipping commitment, we will notify you, provide a revised shipping estimate where available, and give you the option to agree to the delay or cancel for a prompt refund as required by applicable law.

7. Contact Customer Support

For all cancellation inquiries:

Company: Freshyes LLC

Store: Xmaxline Trade

Email: support@xmaxline.com

Phone: +1 231 333 8769

Support Days: Monday – Saturday

Support Hours: 9:00 AM – 5:00 PM

Business Address: 1760 Abbey Rd, East Lansing, MI 48823, United States

Our team will review your cancellation request and provide guidance based on your order status.