Customer Service 091 234-ELLA
Free shipping on All Orders. No Minimum Purchase



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Free standard shipping on orders over $99
Estimated to be delivered on 8 - 12 Days.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Ridgeback Bronze Liner seamlessly blends rustic charm with modern elegance. Featuring a unique corrugated design paired with a striking bronze finish, it adds visual interest that beautifully complements the linear flames of your fireplace.
Enjoy peace of mind with a 10-year limited warranty on the combustion chamber and a limited lifetime warranty on glass. All other components are covered by a three-year limited warranty, while remote controls and lighting systems come with a one-year limited warranty.
We highly recommend professional installation for all our units to ensure proper functioning and warranty coverage.
Yes, most of our appliances can be utilized during power outages. Consult a local dealer for specifics regarding your model.
Millivolt fireplaces use the electricity from a standing pilot for operation, while electronic ignition fireplaces require an external power source, such as house voltage or battery.
Our units operate on millivolt or low voltage systems, making them incompatible with most Wi-Fi thermostats which typically use 24 volts.
The model and serial number can be found on the rating plate attached to your appliance's valve.
Fireplaces are built into framed openings with specific clearance requirements. Fireboxes function similarly but require a burner and log set. Inserts are designed to fit into existing wood-burning fireplaces that meet construction standards.
The serial number on your rating plate indicates the age, with the first two digits representing the manufacturing year and the following two indicating the week of that year.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
| Drostique | Nam tempus turpis at metus scelerisque placerat nulla deumantos |
| Pharetro Lorem | Pellentesque diam dolor elementum etos lobortis des mollis |
| Milancelos | Donec pretium egestas sapien et mollis |
| Pellentesque | Sedcus faucibus an sullamcorper mattis drostique des commodo pharetras |
| Proin Molestie | Pellentesque diam dolor elementum etos lobortis des mollis |
| Cosmopolis | Donec pretium egestas sapien et mollis |
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