Customer Service 091 234-ELLA
Free shipping on All Orders. No Minimum Purchase


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Free standard shipping on orders over $99
Estimated to be delivered on 8 - 12 Days.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Transform your fireplace experience with the Reflective Black Ceramic Glass Liner. This elegant addition creates a striking visual effect by reflecting flames, enhancing the warmth and ambiance of your living space effortlessly.
Enjoy peace of mind with a 10-year limited warranty on the combustion chamber, a limited lifetime warranty on glass, and a three-year limited warranty on other parts. Remote controls and lighting systems come with a one-year limited warranty.
We recommend professional installation for all our units to ensure safety and functionality. Issues from improper installation are not covered under warranty.
Yes, most of our appliances can function during power outages. Please consult a local dealer for specific information.
Millivolt fireplaces operate using electricity generated by a standing pilot, while electronic ignition fireplaces require a power source, which can be either house voltage or battery voltage.
Our units operate on millivolts or low voltage, making them incompatible with most Wi-Fi thermostats, which typically require 24 volts.
Your appliance’s rating plate is located on the valve and contains essential model and serial number information.
Fireplaces are designed for installation in framed openings with specific clearance requirements. Fireboxes function similarly but require burners and logs to complete the setup. Inserts are meant for installation within existing wood-burning fireplaces that meet construction standards.
The age of your unit can be determined by the serial number on the rating plate. The first two digits indicate the year of manufacture, and the next two denote the specific week of that year when it was built.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
| Drostique | Nam tempus turpis at metus scelerisque placerat nulla deumantos |
| Pharetro Lorem | Pellentesque diam dolor elementum etos lobortis des mollis |
| Milancelos | Donec pretium egestas sapien et mollis |
| Pellentesque | Sedcus faucibus an sullamcorper mattis drostique des commodo pharetras |
| Proin Molestie | Pellentesque diam dolor elementum etos lobortis des mollis |
| Cosmopolis | Donec pretium egestas sapien et mollis |
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