Customer Service 091 234-ELLA
Free shipping on All Orders. No Minimum Purchase


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Free standard shipping on orders over $99
Estimated to be delivered on 8 - 12 Days.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Enhance the beauty and safety of your outdoor fireplace with the American Hearth Carol Rose 42" Bi-Fold Glass Doors. Crafted from durable stainless steel, these doors not only add a touch of elegance but also protect your fireplace from the elements, ensuring it remains a stunning centerpiece for your gatherings.
Enjoy peace of mind with a 10-year limited warranty on the combustion chamber and a lifetime warranty on the glass. All other components come with a three-year limited warranty, while remote controls and lighting systems are covered for one year.
We strongly recommend having a certified professional install all our units to avoid issues that are not covered under warranty.
Yes, many of our appliances can be utilized even during power outages. Please consult your local dealer for specific information.
Millivolt fireplaces utilize electricity generated by a standing pilot system, while electronic ignition fireplaces require a power source, which can include house or battery voltage.
Our units operate using millivolts or low voltage, which means they are generally not compatible with most Wi-Fi thermostats that require 24 volts.
Your model and serial number can be found on the rating plate attached to the appliance's valve.
To determine the age of your unit, refer to the rating plate. The first two digits of the serial number indicate the year of manufacture, while the next two digits signify the week of that year during which it was constructed.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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| Pharetro Lorem | Pellentesque diam dolor elementum etos lobortis des mollis |
| Milancelos | Donec pretium egestas sapien et mollis |
| Pellentesque | Sedcus faucibus an sullamcorper mattis drostique des commodo pharetras |
| Proin Molestie | Pellentesque diam dolor elementum etos lobortis des mollis |
| Cosmopolis | Donec pretium egestas sapien et mollis |
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