Customer Service 091 234-ELLA
Free shipping on All Orders. No Minimum Purchase


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Free standard shipping on orders over $99
Estimated to be delivered on 8 - 12 Days.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The American Hearth Carol Rose Outdoor Linear Fireplace Deflector Glass is designed to protect your flames from wind, allowing you to enjoy your outdoor fireplace even on blustery days. With a straightforward installation process, you can quickly set it up and get back to your cozy evenings outdoors.
The deflector glass comes with a comprehensive warranty: 10-year limited warranty on the combustion chamber, limited lifetime warranty on glass, and three-year limited warranty on all other parts. Remote controls and lighting systems are covered under a one-year limited warranty.
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We highly recommend having a certified professional install all of our units as issues arising from improper installation will not be covered under warranty.
Yes, most of our appliances can be used during a power outage. Please consult a local dealer for more information.
Millivolt fireplaces operate using electricity produced by a standing pilot, while electronic ignition fireplaces require a power source, which can be either house or battery voltage.
Our units use millivolts or low voltage, making them incompatible with most Wi-Fi thermostats, which typically operate at 24 volts.
The model and serial number information can be found on a rating plate attached to the valve of your appliance.
Fireplaces are designed for framed openings with specific clearances, fireboxes require a burner and logs, and inserts are meant for installation within existing wood-burning fireplaces that meet construction standards.
The serial number on your rating plate indicates the unit's age; the first two digits represent the year of manufacture, and the next two signify the production week.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
| Drostique | Nam tempus turpis at metus scelerisque placerat nulla deumantos |
| Pharetro Lorem | Pellentesque diam dolor elementum etos lobortis des mollis |
| Milancelos | Donec pretium egestas sapien et mollis |
| Pellentesque | Sedcus faucibus an sullamcorper mattis drostique des commodo pharetras |
| Proin Molestie | Pellentesque diam dolor elementum etos lobortis des mollis |
| Cosmopolis | Donec pretium egestas sapien et mollis |
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