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Free shipping on All Orders. No Minimum Purchase


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Free standard shipping on orders over $99
Estimated to be delivered on 8 - 12 Days.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
A vented gas log set installs inside a traditional wood-burning fireplace and delivers the full ambiance of a real fire—without hauling logs, lighting kindling, or cleaning ash. Simply turn it on when you want warmth and shut it off when you are done.
The Elite Radiant Vented Burners provide stronger heat output and fuller flame presentation. Their integrated radiant fiber heat sink allows the burner to produce tall, lively flames without requiring sand or vermiculite, while also using less fuel than standard vented burners.
10-year limited warranty on the combustion chamber and a limited lifetime warranty on the glass. All other parts carry a three-year limited warranty. Remote controls and lighting systems include a one-year limited warranty.
Professional installation is strongly recommended. Any issues caused by improper installation are not covered under warranty.
Most models can operate during a power outage. Consult a local dealer for model-specific details.
Millivolt fireplaces operate using electricity generated by the standing pilot light. Electronic ignition fireplaces require an external power source (house voltage or battery).
No. These units operate on millivolt or low-voltage systems. Most Wi-Fi thermostats use 24 volts and are not compatible.
A rating plate attached to the appliance’s valve assembly contains the model and serial number.
Fireplaces are installed into a framed opening with specific clearance requirements. Fireboxes install similarly but require an additional burner and log set. Inserts are designed to fit into an existing wood-burning fireplace.
The first two digits of the serial number indicate the year of manufacture. The next two digits indicate the week of that year.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
| Drostique | Nam tempus turpis at metus scelerisque placerat nulla deumantos |
| Pharetro Lorem | Pellentesque diam dolor elementum etos lobortis des mollis |
| Milancelos | Donec pretium egestas sapien et mollis |
| Pellentesque | Sedcus faucibus an sullamcorper mattis drostique des commodo pharetras |
| Proin Molestie | Pellentesque diam dolor elementum etos lobortis des mollis |
| Cosmopolis | Donec pretium egestas sapien et mollis |
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