Customer Service 091 234-ELLA
Free shipping on All Orders. No Minimum Purchase


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Free standard shipping on orders over $99
Estimated to be delivered on 8 - 12 Days.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
This Elite Radiant Vented Burner enhances your fireplace experience by providing more warmth and captivating flames. With an innovative design that excludes sand or vermiculite, it efficiently radiates heat back into your living space, all while consuming less fuel than conventional vented burners.
The American Hearth offers a 10-year limited warranty on the combustion chamber, a limited lifetime warranty on glass, and a 3-year limited warranty on all other parts. Remote controls and lighting systems come with a 1-year limited warranty.
It is highly recommended to have a certified professional install all units as improper installation will not be covered under warranty.
Yes, most appliances can be utilized during power outages. Please contact a local dealer for more information.
Millivolt fireplaces use electricity from a standing pilot, while electronic ignition fireplaces require a power source, which can include both house voltage and battery voltage.
Our units operate on millivolts or low voltage, and most Wi-Fi thermostats use 24 volts, making them incompatible.
The model and serial number can be found on the rating plate attached to the valve of your appliance.
Fireplaces are designed for installation into framed openings with specific clearance requirements. Fireboxes are similar but require a burner and log set. Inserts are meant to be placed into existing wood-burning fireplaces that meet construction standards.
The first two digits of the serial number indicate the year of manufacture, while the following two digits represent the week of that year that the unit was built.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
| Drostique | Nam tempus turpis at metus scelerisque placerat nulla deumantos |
| Pharetro Lorem | Pellentesque diam dolor elementum etos lobortis des mollis |
| Milancelos | Donec pretium egestas sapien et mollis |
| Pellentesque | Sedcus faucibus an sullamcorper mattis drostique des commodo pharetras |
| Proin Molestie | Pellentesque diam dolor elementum etos lobortis des mollis |
| Cosmopolis | Donec pretium egestas sapien et mollis |
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