Customer Service 091 234-ELLA
Free shipping on All Orders. No Minimum Purchase


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Free standard shipping on orders over $99
Estimated to be delivered on 8 - 12 Days.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Transform your Empire Rushmore 30-inch Fireplace with the Natural Gas to Liquid Propane Conversion Kit, ensuring seamless compatibility and optimal performance. This kit empowers you to make the switch effortlessly, enhancing your fireplace experience.
Enjoy peace of mind with a 10-year limited warranty on the combustion chamber, a limited lifetime warranty on glass, and a three-year limited warranty on all other parts. Remote controls and lighting systems come with a one-year limited warranty.
We advise hiring a certified professional for the installation of all our units. Any issues from improper installations will not be covered by warranty.
Yes, most of our appliances are designed to function during power outages. Contact your local dealer for specific details.
Millivolt fireplaces utilize electricity generated by a standing pilot to operate, while electronic ignition fireplaces depend on a power source, which can include both house voltage and battery voltage.
Our units operate on millivolts or low voltage. Most Wi-Fi thermostats require 24 volts, making them incompatible.
The rating plate attached to your appliance's valve contains the model and serial number information.
Fireplaces are built to fit into a framed opening with designated clearances to combustibles. Fireboxes are similar but require a burner and logs to complete the unit. Inserts are designed to fit into existing wood-burning fireplaces that meet construction standards.
Locate your rating plate; the serial number will indicate the age. The first two digits represent the year of manufacture, and the following two digits indicate the week of that year when the unit was built.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
| Drostique | Nam tempus turpis at metus scelerisque placerat nulla deumantos |
| Pharetro Lorem | Pellentesque diam dolor elementum etos lobortis des mollis |
| Milancelos | Donec pretium egestas sapien et mollis |
| Pellentesque | Sedcus faucibus an sullamcorper mattis drostique des commodo pharetras |
| Proin Molestie | Pellentesque diam dolor elementum etos lobortis des mollis |
| Cosmopolis | Donec pretium egestas sapien et mollis |
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